Customer Service USA
Vicky’s everyday focus on detail is the driving force behind Chandlers well-regarded customer service. Together with Holly, she coordinates, plans and executes local deliveries seamlessly. Vicky is the primary contact and planner for our US based client as well as providing loads of support to our NZ office administration and customer related accounting.
Holly Girven Russell
Customer Service NZ
Holly is extremely resourceful and has masses of experience in wine related production planning. She has a real talent to interpret and conceptualise customer needs – and then coordinate all the elements to achieve the desired delivery date outcomes. Working closely with Tineke, she forecasts and plans bottle inventory and cap supply – and coordinates product deliveries to local wineries and bottlers. As an added bonus she has been around wine all her life and has a post graduate degree in winemaking.
Logistics - NZ & Australia
Tineke comes to us with a vast amount of knowledge and experience in demand planning, international shipping, logistics and customer service, within the wine and beverage industry. Her everyday logistics focus is aimed at ensuring that our customers get what they want, when they want. She provides the vital and strong communication link between Chandler NZ and our international office, managing the procurement, forecasting and inbound logistics functions for our New Zealand and Australian businesses.
Emmanuelle is a co-founder of Chandler. She originates from France and for several years was the Paris office international sales & supply coordinator for Stelvin caps (then owned by Pechiney /Alcan). Her depth of experience gained in administration, product documentation and accounts makes her an invaluable asset to this organisation (I had to say that, because she’s the boss’ wife).
Bottle, Screwcap and Carton Technical Support & Sales
Stephan is the co-founder and owner of Chandler Glass & Packaging. He has 35 years experience within the wine industry - across wine production, bottling and supply of winemaking consumable to the Australasian wine sector. Having had hands on wine making experience and then owning and operating companies that held agencies for Stelvin screwcaps (8 years, 1997 — 2005) and Bertolaso bottling lines (6 years, 2001 — 2007), he is considered an expert in screwcap closures and BVS mouth standards, cap application and bottling. With partners, Stephan established Alvis, the first screwcap manufacturing business in New Zealand (2005 — 2007), later sold to Guala, Italy.
In late 2007, with Emmanuelle, he established Chandler Resources – with the view of it becoming a pre-eminent supplier of quality and value driven wine & beverage packaging. His principal focus is always on providing timely technical support to Chandler’s clients and over-seeing the implementation of quality control initiatives at our supplier factories– which has lead to the realization of the company’s principal objective.
Bottle & Screwcap Sales
David has extensive commercial experience across numerous sectors including retail liquor, value added primary product export, new market development plus strategy and funding. At Chandler, he has specialised in developing new business opportunities from within New Zealand and the Australia region as well as being the backbone of the company’s financial operations. These are essential skills necessary to keep our company lean and competitive – and to appease the Bank manager.
Carton & Presentation Box Sales
Nicole brings to Chandler a wealth of knowledge in all things arty. She has worked in New Zealand, Australia and Asia as an international art consultant, designer and artist. Nicole manages our corrugated carton and specialized presentation box division. With her hands-on approach to all aspects of your carton production, she ensures that there are no corners-cut and the process from art approval to delivery, runs smoothly, arriving on time and to the highest possible quality standards.